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Business-Office Manager

THE ROLES & RESPONSIBILITIES OF THE PELLATT BUSINESS/OFFICE MANAGER

·         Receptionist/General Office Support

·         Bookkeeper

·         Lead Taker (Scheduler)/Customer Service Coordinator

·         Marketing Coordinator

·         Sales Person

·         Production Assistant

·         Human Resources Coordinator

 

Receptionist

·         Answers & routes incoming calls in a professional manner

·         Answers questions about company and provide callers with addresses, directions and other information as needed

·         Sorts incoming mail

·         Welcomes on-site visitors

·         Performs other clerical duties as needed

 

Bookkeeper

·         Responsible for entering invoices

·         Entering and maintaining payroll data

·         Entering accounts receivable

·         Preparing reports

·         Responsible for cost accounting

 

Lead Taker/Customer Service Coordinator

·         Takes, enters and schedules leads

·         Schedules employees

·         Provides customer service for clients

·         Produces schedules, correspondence, invoices, and other documents QuickBooks, MS Word, and MS Excel

 

Marketing Coordinator

·         Maintains monthly Marketing Calendar

·         Implements marketing and public relations efforts monthly

·         Coordinates various in-house marketing efforts

·         Maintains marketing relationships with media contacts

·         Facilitates alliance relationships

 

Sales Person

·         Selling the company, the employees, and the processes

·         Selling T&M jobs from the office

 

Production Assistant

·         Communicates with Remodeling Advisor (RA) to plan for starting and completion times and staffing requirements

·         Communicates and verifies project starting and completion times to Qualified Handyman (QH)

·          and Remodeling Specialist (RS)

·         Assembles and ensure completeness of job packets for each project assigned to a RS

·         Orders materials and verifies the delivery and accuracy of orders

·         Maintain production and goal boards set up within the office

 

Human Resources Coordinator

·         Maintain employee files and records

·         Review RS timecards for job number accuracy and reconciles hours worked

·         Coordinates employee leave (vacation, sick days, etc.)

·         Manages workers’ compensation claims

·         Manages vans, credit cards, phones etc.

 

As a Great Business/Office Manager you should have…

·         Great communication skills

·         An outgoing personality

·         Personable demeanor

·         Excellent computer skills

·         Excellent phone skills/Customer service skills

·         Excellent organization skills

·         A willingness to learn

·         A flexible nature

 

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