Business-Office Manager

THE ROLES & RESPONSIBILITIES OF THE PELLATT BUSINESS/OFFICE MANAGER

· Receptionist/General Office Support

· Bookkeeper

· Lead Taker (Scheduler)/Customer Service Coordinator

· Marketing Coordinator

· Sales Person

· Production Assistant

· Human Resources Coordinator

Receptionist

· Answers & routes incoming calls in a professional manner

· Answers questions about company and provide callers with addresses, directions and other information as needed

· Sorts incoming mail

· Welcomes on-site visitors

· Performs other clerical duties as needed

Bookkeeper

· Responsible for entering invoices

· Entering and maintaining payroll data

· Entering accounts receivable

· Preparing reports

· Responsible for cost accounting

Lead Taker/Customer Service Coordinator

· Takes, enters and schedules leads

· Schedules employees

· Provides customer service for clients

· Produces schedules, correspondence, invoices, and other documents QuickBooks, MS Word, and MS Excel

Marketing Coordinator

· Maintains monthly Marketing Calendar

· Implements marketing and public relations efforts monthly

· Coordinates various in-house marketing efforts

· Maintains marketing relationships with media contacts

· Facilitates alliance relationships

Sales Person

· Selling the company, the employees, and the processes

· Selling T&M jobs from the office

Production Assistant

· Communicates with Remodeling Advisor (RA) to plan for starting and completion times and staffing requirements

· Communicates and verifies project starting and completion times to Qualified Handyman (QH)

· and Remodeling Specialist (RS)

· Assembles and ensure completeness of job packets for each project assigned to a RS

· Orders materials and verifies the delivery and accuracy of orders

· Maintain production and goal boards set up within the office

Human Resources Coordinator

· Maintain employee files and records

· Review RS timecards for job number accuracy and reconciles hours worked

· Coordinates employee leave (vacation, sick days, etc.)

· Manages workers’ compensation claims

· Manages vans, credit cards, phones etc.

As a Great Business/Office Manager you should have…

· Great communication skills

· An outgoing personality

· Personable demeanor

· Excellent computer skills

· Excellent phone skills/Customer service skills

· Excellent organization skills

· A willingness to learn

· A flexible nature